Our Commitment to Authenticity on HQMart.store
At HQMart.store, we believe in creating a trustworthy marketplace where buyers and sellers can connect with confidence and peace of mind. We understand that our users deserve a platform they can rely on, which is why we are dedicated to ensuring all products sold on HQMart.store are authentic.
No Tolerance for Counterfeit Products
HQMart.store does not allow the sale of counterfeit or unauthorized merchandise. Every item listed must be genuine, meaning it has been manufactured, authorized, or produced with the approval of the original brand. Sellers who attempt to sell inauthentic goods are violating our Copyright Infringement policyItems policy and risk being permanently banned from HQMart.store.
Seller Responsibility
It is the responsibility of each seller to ensure that the products they list are authentic. If we determine that a seller has offered counterfeit items, HQMart.store reserves the right to suspend or permanently terminate the seller’s account immediately, without prior warning. Any payments held by HQMart.store on behalf of the seller may be withheld or forfeited to reimburse buyers affected by these violations.
Buyer Protection Against Counterfeit Goods
If a buyer receives an item that is found to be unoriginal, HQMart.store will not support the return or replacement of the item to the seller. The seller bears the full risk of losing the physical product, the monetary value, and their ability to continue selling on our platform. Additionally, selling counterfeit goods can lead to legal consequences, including civil and criminal penalties, and HQMart.store will cooperate with the rightful owners of intellectual property to take necessary actions against offending sellers.
Ensuring a Safe and Trusted Marketplace
We take our responsibility to provide a secure platform very seriously. This includes protecting our buyers from counterfeit products and ensuring that all merchandise sold is authentic. Our team continuously works to improve our processes for detecting and preventing inauthentic goods, so our users can trust that they are purchasing genuine products when shopping on HQMart.store.
How to Report Counterfeit Products
We encourage all users—buyers and sellers alike—who suspect that counterfeit items are being sold on HQMart.store to report the issue to us. Please reach out to our team at support@hqmart.store, and we will investigate the situation promptly and take appropriate action.
At HQMart.store, our commitment to authenticity is at the heart of our mission. We stand behind the products sold on our platform and will always strive to ensure a safe and reliable shopping experience for everyone.
